I think I hate them

Got our Verizon bill yesterday....$819. That's the final bill plus 3 early termination fees of $175...each! When I called to explain that I didn't terminate early, I was ending my acquaintance (servitude) with Verizon on the contract end date, the confused little man at the other end of the phone (and on the other side of the world) had to put me on hold....5 times...(count'em 5) to finally credit my account. But "you will have to pay the $69 that we had subtracted for the Sept. bill" (of course I will). I foolishly asked if he could give me the final bill amount and was put on hold again...this time I do believe he went on his dinner break because after about 10minutes (I'm not kidding) I finally just hung up. But hey, it wasn't a complete waste of time....I read 2 chapters of my book while I was waiting :)